Legal
Last updated: June 22, 2026
This policy describes how Floweal handles personal data across its global mobility platform. It is maintained by the Floweal team and may be updated. For binding legal questions, contact privacy@floweal.com.
01
Floweal operates a global mobility platform that connects tenants, owners and organizations moving people across borders. In this policy, “Floweal”, “we” or “us” refers to the Floweal entity that provides the service to you. For questions about who is the data controller for your account, contact privacy@floweal.com.
02
Account data (name, email, phone, password, language and country). Profile and verification data you submit to find housing or relocate employees, including identity documents, proof of income, employment letters and references where required by a landlord or partner. Booking and transaction data such as listings viewed, applications, contracts, payments and messages exchanged through the platform. Technical data including IP address, device, browser, operating system, pages visited and approximate location derived from your IP. Information you provide when you contact support, request a demo or apply to a job.
03
To create and secure your account, verify your identity and prevent fraud. To match tenants with housing, route relocation cases to the right organization and process applications, contracts and payments. To operate, debug, improve and personalize the platform and our communications. To send transactional messages and, where permitted, product updates you can unsubscribe from at any time. To comply with legal obligations and enforce our Terms & Conditions.
04
We process personal data under one or more of the following bases: performance of a contract with you, your consent (which you can withdraw), our legitimate interests in running and improving the platform, and compliance with legal obligations. Where we rely on legitimate interests, you can ask us to explain the balancing test.
05
We share data only with parties needed to deliver the service: the landlord, agency, employer or organization involved in your booking or relocation; payment processors; identity verification providers; cloud hosting and database providers; email, analytics and customer support tools; and professional advisors. We require subprocessors to protect your data with contractual and technical safeguards. A current list is available on request at privacy@floweal.com.
06
Because Floweal supports mobility worldwide, your data may be transferred to and processed in countries other than your own. When data leaves the EEA, UK or Switzerland, we rely on Standard Contractual Clauses or other lawful transfer mechanisms and apply additional safeguards where needed.
07
We use strictly necessary cookies to keep you signed in and secure the platform, and optional cookies for analytics and product improvement. You can manage non-essential cookies from the cookie banner or your browser settings. Disabling them may affect some features.
08
We keep personal data only as long as needed for the purpose it was collected, to comply with legal, accounting and tax obligations, and to resolve disputes. Inactive accounts and related records are deleted or anonymized after a reasonable retention period. Specific retention periods are available on request.
09
Subject to applicable law, you can access, rectify, delete or port your data, object to or restrict certain processing, and withdraw consent at any time. You can also lodge a complaint with your local data protection authority. To exercise your rights, write to privacy@floweal.com from the email associated with your account.
10
We use encryption in transit, access controls, role-based permissions, audit logging and continuous monitoring to protect data. No system is perfectly secure: if you believe your account has been compromised, contact security@floweal.com immediately.
11
Floweal is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact privacy@floweal.com and we will delete it.
12
We may update this policy to reflect changes in our service, technology or law. When changes are material, we will notify you by email or through the platform before they take effect.
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Privacy questions and requests: privacy@floweal.com. General support: support@floweal.com. We respond within the timeframes required by applicable law.
